These terms govern how 747 app operates your account, handles your data and defines what you can expect from us — and what we expect from you. Access to this platform depends on local law and is available only in eligible regions; the terms below apply wherever that access is granted.
Account Use Policy
Data & Privacy Scope
GCash & Wallet Transactions
Support Contact Paths
JURISDICTION AND SCOPE
How 747 App Policy Applies to Your Region
747 app operates subject to the laws of the jurisdiction in which it is licensed and registered. Access to this platform from the Philippines is subject to local law; we do not represent that this site is available in every region, and you are responsible for confirming that access is lawful where you are located. By creating and using an account, you accept these terms in full. Where a conflict exists between local law and our terms, local law takes precedence. We publish the current version of our legal terms on this page; we may update them at any time, and continued use of your account after an update constitutes acceptance of the revised terms. We encourage you to check this page when you return to the platform. For account-related transactions — including deposits made through GCash, GrabPay or Coins. ph — the transaction record visible in your account wallet serves as your primary reference for amounts, dates and status. We do not retroactively alter transaction records. Questions about how these terms apply to a specific account action can be directed to our support team.
GCash
GCash deposit and withdrawal records are logged in your account wallet. The amounts, timestamps and status shown there are the authoritative record for any query.
GrabPay
GrabPay transactions follow the same logging process. If a discrepancy appears between your GrabPay app and your 747 app wallet, contact support with both records.
Coins. ph
Coins. ph transfers are treated under the same policy as other e-wallet routes. The transaction ID shown in your account is the reference for any follow-up.
WHAT THIS POLICY COVERS
Inside and Outside This Policy's Reach
Not everything you encounter while using 747 app falls under a single policy document. Understanding what this page covers — and what it does not — helps you know where to direct a question or complaint. Account access, your transaction history and the content we serve are within scope. Third-party services linked from our platform operate under their own terms.
Account Access
Registration, login, account verification and suspension decisions are covered by this policy. If your account is restricted, the reason is communicated through the contact method on file.
Wallet Transactions
Deposits and withdrawals processed through GCash, GrabPay or Coins. ph are recorded in your account and fall within this policy. The displayed record is binding for support purposes.
Site Content
Games, odds, table limits and promotional displays on this platform are governed by our content and fair-play terms. RTP figures are shown only where the game provider exposes them.
Third-Party Services
External payment providers, e-wallet apps and any linked third-party sites operate under their own terms. We are not responsible for those services or their data practices.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under This Policy
Your account belongs to you, and this policy gives you concrete ways to manage it. You can review your full transaction history — every GCash deposit, GrabPay transfer and Coins. ph withdrawal — from the account dashboard after login. If any personal detail on your account is incorrect, you can update it through the account settings page; some fields may require identity verification before a change takes effect, following the instructions shown there. You can raise a question about how we handle your data or how a specific policy clause applies to your account by writing to our support team — the contact path is in the support section below. If you want to close your account, that request can also be submitted through support; we retain certain transaction records as required by applicable law, but your active profile can be deactivated on request. None of these actions require a phone call — everything starts through the account interface or a written support message.
Review Records
Your complete transaction log, including wallet deposits and game session history, is available in the account dashboard. No request needed — it is there after you log in.
Correct Account Details
Update your name, contact number or linked e-wallet from account settings. Fields that affect identity verification will show the required steps inline.
Raise a Policy Question
Send a written query to support referencing the specific clause or transaction in question. We respond through the contact method you used to open the account.
Request Account Closure
Submit a closure request through support. We process it in line with our data retention obligations and confirm the outcome to your registered contact.
POLICY CONTACT PATHS
How to Reach Us on a Legal or Policy Matter
For questions specific to these legal terms — how they apply to your account, a transaction dispute or a data query — use the channels below. General account help and wallet questions go through the same team; mention that your query is policy-related so it reaches the right person quickly.
Live Chat
Open the live chat widget from any page on 747 app. For policy matters, state the clause or account action you are asking about at the start of the conversation.
Email Support
Send a written query to our support address found in your account settings under Help. Include your registered account email and the relevant transaction ID or policy reference.
Account Dashboard
The current status of any open support case, including policy queries, is tracked in your account dashboard under the Help section after you log in.
HOW WE HANDLE YOUR DATA
Data Handling, Cookies and Account Security
We collect account data — registration details, transaction records and session activity — to operate the platform and meet our obligations under applicable law. We do not sell your personal information to third parties. Cookie use on this site covers session management, fraud detection and performance measurement; you can review and adjust your cookie preferences through the settings link in the site footer. Account security is your shared responsibility: we protect account data on our side, and you are responsible for keeping your login credentials private. If you believe your account has been accessed without your permission, contact support immediately and we will review the session log. We retain transaction records for the period required by applicable law; after that period, records are removed from active storage. Requests to know what data we hold, to correct it or to ask about our retention schedule go to the same support team.
Data Collection
We collect registration details, transaction records and session data. This information is used to operate your account, process wallet transactions and comply with applicable legal obligations.
Cookie Use
Cookies on this site manage your session, detect unusual activity and measure site performance. Preferences can be reviewed in the footer settings link — no account login required.
Account Security
We secure account data on our end. You are responsible for your login credentials. Report any suspected unauthorised access to support straight away; we will check the session record.
Retention and Deletion
Transaction and account records are kept for the period required by law. Once that period passes, active data is removed. Queries about what we hold or how long we keep it go to support.
POLICY QUESTIONS ANSWERED
Common Questions About 747 App Legal Terms
If something in our legal terms is not clear, the questions below cover what we hear most often. For anything not covered here, reach out through live chat or email support.
Do these legal terms apply to me if I'm in the Philippines?
Access depends on local law and whether your region is eligible. If you can access 747 app from the Philippines, these terms apply to your account from the moment you register. Check the current eligibility conditions shown during the account creation process.
Where can I see the full record of my GCash deposits and withdrawals?
Your complete wallet transaction history — including every GCash, GrabPay and Coins. ph transaction — is in the account dashboard after you log in. Each entry shows the amount, date and status. That record is the reference for any support query.
Can I correct personal details on my account, and what does that involve?
Yes. Go to account settings and update the relevant field. Some details, particularly those tied to identity verification, will show additional steps inline before the change is saved. Follow the instructions shown there rather than contacting support first.
What data does 747 app collect, and who can see it?
We collect registration information, transaction records and session activity. This data is used to operate your account and meet legal obligations. We do not sell it to third parties. To ask what we specifically hold on your account, write to support with your registered email address.
How do I raise a dispute about a transaction processed through GrabPay or Coins. ph?
Start with the transaction record in your account dashboard and note the transaction ID. Then contact support through live chat or email, and include both the ID from our system and the reference from your e-wallet app. We review both records when investigating a dispute.
How will I know if these legal terms change?
We update this page when the terms change. Continuing to use your account after an update means you accept the revised terms. We recommend checking this page periodically, particularly before making a large deposit or withdrawing funds from your wallet.