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These terms set out the rules that apply when you open an account on 747 app and use any part of the platform, including wallet transactions via GCash, GrabPay or Coins. ph. Access to 747 app depends on local law and is available only where permitted in your region.
By creating an account on 747 app, you confirm that you have read, understood and accepted these terms in full. They apply every time you access the platform — whether you are loading your wallet via GCash, moving funds through GrabPay, or completing a transaction via Coins. ph. Each payment route operates under the conditions of the respective e-wallet provider in addition to these terms, so checking both is part of using the platform correctly. These terms may be updated from time to time. When a material change is made, we will display a notice within the account dashboard before the change takes effect. Continuing to use the platform after that notice period counts as acceptance of the revised terms. If you disagree with any change, the right course is to stop using the platform and close your account through the process described in the support section below. We write these terms in plain language where we can. If any clause is unclear, the support team is the right place to ask — not a third-party source. All disputes arising from these terms are handled through the process set out in the contact section of this page.
Deposits and withdrawals processed through GCash follow these terms and the GCash service agreement. Verify limits and verification requirements inside your GCash app before initiating a transfer.
GrabPay is an accepted alternative route. Transactions are subject to GrabPay's own terms in addition to ours. Check your GrabPay wallet balance and linked-account status before use.
Coins. ph transfers follow the same dual-agreement structure. Any failed or pending transaction should be raised with support using your transaction reference number.
The current version of these terms is always shown on this page. The date at the top of the page reflects the last revision. No version other than the one on this page is in effect.
These terms cover your account on 747 app and every interaction you have through it. Understanding the boundaries helps you know when to refer here and when to check another source. Third-party services linked from the platform — including e-wallet providers and game studios like Pragmatic Play or Habanero — operate under their own terms, which sit outside our policy.
Covered. Creating, using, suspending or closing your 747 app account is governed by these terms. Actions taken through the account login — including game sessions and wallet moves — fall inside this policy.
Covered in part. The initiation and recording of transactions on our side are within scope. The processing side handled by GCash, GrabPay or Coins. ph is governed by those providers' own terms.
Covered. Games made available through studios such as CQ9, JDB and Microgaming, platform pages and account communications are part of what these terms address. Titles and rules shown in-game are set by the respective studio.
Not covered here. Links to external services, e-wallet apps, game studio sites or any platform outside 747 app are outside the scope of these terms. Check those services' own policies directly.
These terms are not just obligations — they also describe what you can do. You have the right to review your own account record at any time by logging in and opening the transaction history tab. If a detail on your account is incorrect — such as a contact number or linked wallet — you can request a correction through the support channel. Questions about how a specific clause applies to your situation are handled by the support team; you do not need to interpret policy language on your own. Requests to close your account are processed through the same support path, and we aim to complete them according to the steps shown in your account settings. No action under this section requires you to go outside the platform — every path described here starts from your logged-in account or the contact details in the support section below.
Your transaction history, session log and account details are visible after login. Use the history tab to check any entry before raising a dispute.
Contact support with your account reference if a registered detail needs updating. Do not attempt to bypass verification steps; corrections follow the identity check process shown in your account.
If a term is unclear, send the specific clause and your question to support. We will respond with the plain-language explanation, not a redirect to a third-party source.
Account closure requests are handled by support. Pending transactions must be resolved before closure completes. The steps and conditions are shown in the account settings panel after login.
For any question about these terms — a clause you want explained, a transaction you want to dispute, or an account action you want to take — use one of the contact paths below. Have your account reference and, for wallet queries, your GCash, GrabPay or Coins. ph transaction reference ready before you reach out. That speeds up every step.
Open the chat icon from any page inside your logged-in account. Live chat is the fastest route for urgent policy or transaction questions.
Send your question, account reference and any relevant transaction ID to our support email address shown in the account help section. Email is suited to detailed or document-heavy queries.
The help centre inside your account dashboard holds written answers to the most common policy questions. Search by topic before opening a live query to save time.
Account data, cookie use, security practices and policy retention all fall under a consistent internal process. Here is how each area works in practice so you know what to expect when you interact with the platform.
Account data you provide — including wallet identifiers linked to GCash or GrabPay — is held for the purpose of operating your account and processing transactions. We do not sell or share this data with third parties outside what is needed to complete a transaction.
We use session cookies to keep your account state while you browse. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how account features load on your device.
Your account is protected by login credentials you set. Do not share your password or one-time codes with anyone. If you suspect unauthorised access, contact support immediately using the live chat path — do not wait.
The current terms are retained on this page and versioned by date. Older versions are available on request through support. If you want to know what changed between versions, include the dates in your support request.
These are the questions we see most often about how these terms work. If yours is not here, use the live chat or email paths in the support section above.
Yes, partially. The terms cover the transaction record and account-side handling on 747 app. The processing steps within the GCash app are governed by GCash's own service agreement. Both sets of terms apply to a single GCash transaction.
A notice will appear in your account dashboard before any material change takes effect. You have the opportunity to review the change. Continuing to use the platform after that period means you accept the updated terms. If you disagree, contact support to close your account.
Access depends on local law and is available only where permitted in your region. We do not claim availability in every location. Check the eligibility information shown during account registration for the current access position in your area.
Log in, open your transaction history and note the reference number for the entry in question. Then contact support via live chat or email with that reference. For GrabPay or Coins. ph transactions, also have the provider-side reference ready — it speeds up the review.
Game mechanics and rules for titles from studios like Pragmatic Play, CQ9 or JDB are set by those studios and shown inside the game interface. Our terms cover your account and wallet activity. The studio's rules govern what happens inside each game session.
Both requests go through support. For data requests, include your account reference and the specific data you need. For closure, all pending transactions must clear first. The steps and timeline are outlined in the account settings panel after login.